serbajitu Privacy Policy

This page describes what we collect when you use serbajitu and how we keep that data protected. We at serbajitu take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place activity on our sportsbook and live-dealer tables, we collect personal information to verify your identity and comply with applicable regulations.

Our serbajitu privacy practices are designed to be transparent. We explain what data we collect, how we use it, who has access to it, and what rights you have. We do not sell your personal information to third parties. We share data only with payment processors, compliance partners, and service providers who help us operate our platform securely.

If you have questions about how we handle your data or how to exercise your privacy rights, our support team is available to help. You can contact us through your account dashboard or via the channels listed at the end of this policy.

What Data We Collect on serbajitu

We collect personal information when you create an account on serbajitu. This includes your name, date of birth, address, email, and phone number. We use this information to verify your identity, comply with anti-money-laundering regulations, and provide you with customer support.

When you make a deposit on serbajitu, we collect payment information. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation of your transaction from the payment provider. If you use bank transfer via mobile banking, local payment, online payment, or e-wallet, we collect your bank account details. We do not store your full bank account number or payment card details on our servers—payment processors handle this information securely.

Our serbajitu Activity Data Collection

We collect information about your activity on serbajitu, including your deposits, withdrawals, gameplay history, and tier progression. This data helps us calculate your weekly cashback, track your tier status, and detect any unusual activity that might indicate fraud or account compromise.

We also collect technical information about how you access serbajitu. This includes your device type, operating system, browser type, IP address, and the pages you visit. We use this information to improve our platform, troubleshoot technical issues, and maintain security.

Identity Data: Name, date of birth, address, email, phone number; used for verification and compliance
Payment Data: Deposit and withdrawal records; payment method confirmation; not full card/bank details
Activity Data: Gameplay history, tier progression, cashback calculations, account balance
Technical Data: Device type, IP address, browser type, pages visited, access logs

How We Use Your Data on serbajitu

We use your data to operate serbajitu and provide our services. This includes processing your deposits and withdrawals, calculating your tier status and weekly cashback, and sending you promotional communications about seasonal offers tied to Liga 1, Piala AFF, Idul Fitri, and other events.

We also use your data to comply with legal and regulatory requirements. This includes anti-money-laundering checks, fraud detection, and reporting to relevant authorities where required by law. We may share your data with compliance partners and regulatory bodies if we are legally required to do so.

Data Protection and Your Rights on serbajitu

How We Protect Your Data

We at serbajitu use industry-standard encryption and security measures to protect your personal data. Your data is stored on secure servers with restricted access. We implement firewalls, intrusion detection, and regular security audits to maintain the integrity of our systems.

Our servers may be located outside your jurisdiction. By using serbajitu, you consent to the transfer of your data to countries where we operate. We ensure that data transfers comply with applicable data protection laws and that your data receives equivalent protection regardless of location.

Third-Party Processors and Data Sharing

We share your data with third-party service providers who help us operate serbajitu. These include payment processors, compliance verification services, and customer support platforms. We require all third-party processors to maintain strict confidentiality and use your data only for the purposes we specify.

We do not sell your personal information to third parties for marketing purposes. We may share aggregated, anonymized data with analytics partners to help us understand how our platform is used, but this data cannot be used to identify you personally.

Important: We may disclose your data if required by law, court order, or government request. We will notify you of such requests unless legally prohibited from doing so.

Your Rights Regarding Your Data on serbajitu

You have the right to access your personal data held by serbajitu. You can request a copy of your data by contacting our support team. We will provide your data in a portable format within a reasonable timeframe.

You have the right to request correction of inaccurate data. If you believe any information we hold about you is incorrect, you can request that we update it. You also have the right to request deletion of your data, subject to our legal and regulatory obligations. If you request account closure, we will delete your personal data after any required retention period expires.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on serbajitu to enhance your experience. Cookies help us remember your preferences, keep you logged in, and track how you use our platform. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. However, disabling cookies may affect your ability to use certain features of serbajitu.

Contact Us About Your Privacy

If you have questions about our privacy practices or want to exercise your rights, you can contact our support team through your serbajitu account dashboard. We maintain support channels for members in Jakarta, Surabaya, Bandung, Medan, and Semarang. We aim to respond to all privacy inquiries within five business days.

You can also contact our data protection officer directly if you have concerns about how we handle your data. Our contact information is available in your account settings and on our Help Center

We review and update this privacy policy regularly to reflect changes in our practices and applicable law. If we make material changes, we will notify you through your account or via email. Your continued use of serbajitu after such changes constitutes your acceptance of the updated policy.

Service availability

Our serbajitu platform operates in jurisdictions where local law permits online gaming and sportsbook services. We do not offer our services in jurisdictions where online wagering is prohibited by law. Access to serbajitu is restricted based on your location and applicable regulations in your region. Our privacy policy and terms of service outline the jurisdictions where we operate, and we update this information regularly to reflect changes in local law.

When you access serbajitu, you are confirming that you are located in a jurisdiction where our services are legally available. We use standard geolocation tools to verify this, though we rely on you to provide accurate information about your location. If you are unsure whether serbajitu is available in your jurisdiction, we recommend checking your local gaming regulations or contacting our support team for clarification before creating an account.

Our platform is designed to serve members in supported regions across Southeast Asia, with particular focus on Indonesia and neighbouring countries. We maintain compliance with local regulations in each jurisdiction where we operate, and we adjust our service offerings accordingly. This means some features, payment methods, or promotional offers may be available in certain regions but not others.

Account eligibility

To open an account on serbajitu, you must meet our standard eligibility criteria. These criteria are set in accordance with applicable law in your jurisdiction and our internal compliance standards. We require all members to provide accurate personal information during account creation and verification, including your name, date of birth, address, and contact details.

Our verification process includes identity checks and address confirmation. We may request additional documentation to complete your verification, particularly if you are making large deposits or withdrawals or if we need to verify your information for compliance purposes. This is a standard practice in the online gaming industry and helps us maintain the security and integrity of our platform.

Once your account is verified, you gain full access to our sportsbook, live-dealer tables, slot games, and esports markets. Your account remains active as long as you comply with our terms of service and applicable law. We reserve the right to suspend or close accounts that violate our terms or applicable regulations.

Local-law responsibility

Users of serbajitu are responsible for verifying that access and use of our platform comply with the laws of their own jurisdiction. We provide our services only in jurisdictions where local law permits, but it is ultimately your responsibility to confirm that you are legally permitted to use our platform in your location. Before you create an account or make a deposit, we strongly encourage you to review the gaming and wagering laws that apply in your jurisdiction.

If you are unsure about the legal status of online gaming in your area, consult with a local legal advisor or contact your relevant regulatory authority. We cannot provide legal advice, and we do not accept liability for your use of serbajitu in jurisdictions where it may be prohibited. By using serbajitu, you acknowledge that you have reviewed the applicable laws in your jurisdiction and that you are using our platform in compliance with those laws.

We reserve the right to restrict or terminate access to members who are located in jurisdictions where our services are not legally available. If your jurisdiction's laws change or if we determine that your access violates applicable law, we may suspend your account and process any outstanding withdrawals in accordance with our terms of service.

Data and privacy scope

Our serbajitu privacy policy outlines how we collect, use, and protect your personal data. When you create an account, we collect information such as your name, date of birth, address, email, and phone number. This information is used for account verification, compliance with anti-money-laundering regulations, and to provide you with customer support and promotional communications.

We also collect information about your account activity, including your deposits, withdrawals, gameplay history, and tier progression. This data helps us personalize your experience, calculate your tier status and cashback, and detect any unusual activity that might indicate fraud or account compromise. Your data is stored securely using industry-standard encryption and is not shared with third parties except where required by law or to process your transactions.

For more details about how we handle your data, please review our full privacy policy, which is available in your account settings. If you have questions about your data or how we use it, you can contact our support team. We are committed to protecting your privacy and complying with applicable data protection regulations in all jurisdictions where we operate.

Contact for legal inquiries

If you have legal questions or compliance inquiries related to serbajitu, you can reach our legal team through the contact methods listed in our terms of serviceWe maintain dedicated channels for legal and regulatory inquiries, and we aim to respond to all such inquiries within five business days.

For general support questions about your account, your data, or how to exercise your privacy rights, you can use the Help Center or contact our customer support team through your account dashboard. Our support team is available during standard business hours and can assist with account issues, data access requests, and general platform guidance.

If you believe there is a compliance issue or if you have concerns about how serbajitu handles your data, you can also contact the relevant regulatory authority in your jurisdiction. We cooperate fully with regulatory inquiries and maintain transparent communication with data protection authorities and gaming regulators in all jurisdictions where we operate.